Answer: Online at www.eastislandpr.com/book-now or by telephone at +1 787-860-3434, +1 787-409-2485.
Website Problems / What do I do if I am unable to open a link on the East Island Excursions website?
Answer: Give us a call! We are here to help you! Please call us at +1 787-860-3434. We are open from 8:00am to 9:30 pm Atlantic Standard time.
Answer: We have a 24 hour cancellation policy and the reservation is 100% non-refundable within 24 hours of trip departure. We can reschedule your reservation for a future date with a rescheduling fee of $25 + tax per person, if available. For private boats the cancellation policy is 14 days prior.
Answer: If we cancel a tour due to weather or water conditions, you will be fully refunded or you will have the option to reschedule for the next available day. Our captains will make the final decision as to weather conditions. Remember a few passing rain showers are normal in the tropics and rain is more likely in the center of the island, and to the west. We watch the weather stations carefully, and the conditions on the east coast – Fajardo area may not be the same as where you are. Please don’t make the mistake of deciding not to come if it’s raining where you are, as you will not be refunded if the trip goes out. If you have any questions about the weather conditions, please call us to be sure.
Answer: We don’t have a weight limit for our snorkeling and beach tours but, you do need to be physically able to climb up and down our swim stairs or ladders to access the water. For the San Juan Mini Boats we do have a 600 lb weight limit per boat and max capacity of 3 passengers.
Answer: The meeting point for our snorkeling and beach tours to Icacos, Culebra or Vieques is located in the Marina Puerto del Rey in the town of Fajardo on the east side of Puerto Rico.
If you would prefer not to drive, we can provide round-trip shuttle bus transportation for you from any hotel in the San Juan area to the marina in Fajardo at an additional charge. Please check with us for the pick-up times and locations.
You can drive to our marina (about an hour to an hour from San Juan) and there is plenty of free and secure parking. Directions are on our website or we can email them to you. GPS coordinates are 18.285430, -65.638364.
Old San Juan Tours: The Old San Harbor Sails depart from cruise port 3 & 4 at the Old San Juan Cruise Port. The San Juan Mini Boats depart from San Juan Bay Marina, 482 Av. Manuel Fernández Juncos, San Juan.
Answer: We take several measures to reduce our impact on the environment. Our plates, cups and even cutlery are made from corn starch and not from plastic. We no longer serve tuna because of the ecological disaster being caused by overfishing. Our boats always take a mooring or anchor on the sand, never on the reef or in seagrass beds. We educate our guests to not stand on or touch the reef because that kills the coral. Instead of dumping waste into the ocean, our boats use the facilities at the marina. We are part of the Puerto Rico Blue Flag program, which sets strict criteria in regards to environmental protection. More information about the program can be found at www.blueflag.org.
Answer: The destination is one of the main differences between our trips. We visit Culebra or Icacos. Culebra is an island about 18 miles away from the coast. Our trips to Culebra are aboard our high speed power catamarans, not the sailing catamarans. You should know how to swim and be comfortable in the water, as it can be about 50-60 feet to swim into the beach. The snorkeling sites in Culebra are also in deeper water, ranging from 5 to up to 30 feet deep.
Icacos is a small uninhabited island just 3 miles from the shore. We offer this trip primarily on the sailing catamarans, but also we often can use the power catamarans for this trip. We are able to anchor up close (in about waist deep water) to the beach at Icacos island, so you do not have to be a strong swimmer. The snorkeling sites in this area are shallower, in about 5 to 15 feet of water.
We also offer private excursions for smaller groups which are great for families, special events, etc.
Answer: Generally they are not, however guests should know how to swim and be comfortable in the water. Some guests who are non-swimmers might opt to stay onboard the boat and watch the fish through our underwater windows. Upon making a reservation, you must inform us if anybody in your group has any back or heart problems or is pregnant, as the power boat trips can be bumpy as we ride over the open water.
Answer: Yes, children are welcome aboard our trips! (However, we do not recommend the Culebra trip or Vieques trip for children under three). Any of our trips to Icacos are well-suited for children of all ages! Your kids will especially love the water-slide and the underwater windows on our sailing catamaran East Wind. For the adventurous little tines – we have kids snorkeling gear, and our crew can give instructions in the shallow waters at the beach.
Answer: Any of our catamarans are available to charter privately for your special event! They all have different capacities. We can tailor your trip to suit your needs, whether you want something simple or a BBQ lunch with open bar or an upscale sunset dinner party.
Answer: This will depend on which catamaran you will be on. Weekends tend to find the boats more full than weekdays, and slow season also tends to find the boats less full. But the numbers can vary. For smaller capacity we have the Zatara sailing catamaran or the Eco Isleño power cat. See boat information on website for capacities.
Answer: We do not allow children under the age of four on our Culebra or Vieques trips, but we welcome all ages aboard our trip to Icacos! For our Old San Juan Harbor Sails and the San Juan Mini Boats, children should be older than four years old.
Answer: Our trips leave the dock at Puerto del Rey Marina, and return to the same location. We generally cannot drop you off at any other location.
Answer: You are welcome to bring your own gear. Many people are used to their own mask and snorkel, (but there is not discount for that).
Answer: You should arrive for check-in 45 minutes prior to the departure time of your tour. We have multiple tours and different departure times so it’s very important that you check your confirmation email for instructions.
Answer: “No shows” or cancellation made within 24 hours of the trip time will be charged in full on credit card on file, even if you make the reservation within that period. We have a 24hour cancellation policy so all reservations canceled before 24 hours before the time of the trip are 100% refunded. You must make sure to speak to someone or receive an email response; if you leave us a message, please be sure you get a reply from us. We can reschedule you at $25 per person, providing there is availability. For our night trips you can cancel by 12:00 noon of the day before trip date.
Answer: Our guests get to enjoy breathtakingly beautiful views of the mainland, El Yunque mountains, and the surrounding islands, as well as beautiful white sand beaches on both our Icacos and Culebra trips. They also get to snorkel protected coral reefs and see a multitude of different Caribbean fish species.
Answer: You need to know basic swimming skills, know how to float and as long as you don’t fear the water, you’ll have fun! We do have floating devices available for all guests and underwater windows (on the East Wind) for those who chose not to snorkel.
Answer: A prescription mask can be provided but please keep in mind due to enormous range of prescriptions we only offer minus 3 and minus 4 prescriptions. Contact lenses can be worn under mask only if you feel comfortable doing so (but at your own risk). For lighter prescriptions, the mask itself and the water provide quite a bit of magnification.
Answer: Estimated time is 1 hour and 15 minutes from old San Juan or Condado area, perhaps a bit less for Isla Verde. Allow 30 minutes from Rio Mar, 35 minutes from Humacao, and about 45 from the Gran Melia resort.
Answer: We have two bathrooms on each of our larger catamarans and one bathroom on each of the smaller catamarans.
Answer: Cellular service is available in Icacos, however it is not always available in Culebra.
Answer: Give us call if you would like a sample itinerary for your day! You will also receive detailed information with your email confirmation once booked.
Answer: If you have any questions at all, don’t hesitate to give us a call at +1 787-860-3434 or send a text to +1 787-409-2485. You may email us at info@eastislandpr.com.
Answer: You should know how to swim and must inform us if you have any allergies, back or heart problems, and if anybody in the group is pregnant upon making the reservation. We have first aid equipment and rescue equipment on board all our boats and all our crew members are trained in first aid and CPR. But if evacuation is necessary, it can be 30-45 minutes to get a rescue boat back to the mainland. There are limited medical facilities on the island of Culebra and Vieques.
Answer: Sure! As long as you know how to swim and are in good physical condition. Don’t forget to inform us if you have any back or heart problems.
Answer: We include all beverages and food (including snacks). All you really need to bring is a bathing suit, towel, sunblock, and a camera to capture the fun!
We recommend that you wear a bathing suit under light clothing. You can wear water shoes or sandals. If you would like, you can bring dry clothes for the ride home.
Very impressed by the crew and the trip. We went over to Vieques to visit the Bio-luminescent bay. could not have asked for a better trip. Well worth the price and time. I will take the trip again the next time we are in PR
Service is great and you can plan with ahead of time any excursion you want. The parking is excellent and secure. The trip was very fast on their motorized catamaran (no sailing) which was the group agreed to do. We went to Vieques and it was one of the most beautiful places in the world. Also on the way back they gave us a glimpse at other places. I have used the service twice and every time it was excellent.
Went with a family group of 12 on a private trip to Vieques, they did not offer but we paid for the 20 seat min. And it was the best trip ever, had Ben using East for the last 5 year but this trip was beyond the best, with a crew of 3 the captain asked were we wanted to go and he did that. The last beach we did was like a pool, the boat was 20 feet from the beach, coconut trees and wild horses .
Excellent experience, we had catamaran to ourselves. Carlos and Ezekiel were great. We got vegetarian food – which is what we requested. And they even made Mojito’s. We would very highly recommend them any day. And would pick them if and when we are back here at Puerto Rico.
No better way to enjoy Palomino and Icacos islands, but actually no need to leave the boat. Excellent service, premium liquor and fantastic food aboard a beautiful 41′ cat makes any day trip a memorable experience. We connected our phones to the music system and ran our playlists all day. None of us had done anything like this before, but we will definitely be back to do it again! Great value!
We were a group of 8 adults and 2 small children ( ages 4 and 1 ) and this was the perfect trip. The entire crew was excellent! The sailing was steady, the views beautiful, the lunch and drinks delicious, and the swimming and snorkeling in crystal clear turquoise waters amazing! There was plenty of time to enjoy each part of the trip, very fun and relaxing!
We enjoyed a day on the water on a catamaran with Captain Wilo and crew! What a wonderful crew. We never had to want for anything and they kept the liquid refreshments coming! We have a great BBQ lunch while at an island for some swimming and snorkeling. We cannot say enough good things about this day trip and would do it again on our next visit!
This was our first family vacations together. We choose to do the Catamaran day trip to Culebra. It was the highlight of our 8 day vacation. The crew of of Alex, Willie, the captain and Coral were awesome. I had been to Culebra before but the other 11 had not and no one was disappointed. The food, crew and organization of the whole operation from booking to the Marina was professional and on schedule. We highly recommend East Island Excursions.
One of the best day’s in Puerto Rico, ever! This excursion is affordable, fun and it was an amazing experience! Went to Icacos Island and snorkeling nearby. The staff was awesome and it felt safe and fun at the same time. (open bar and buffet) was awesome. I definitely high recommend!!
What an amazing ride! My son and I had an amazing time. The ride was awesome as we sat outside the entire time, the buffet lunch was delicious, Flamenco beach was beautiful and the staff was friendly and funny. We had a great time! We will definitely do this again next year.
The trip was fantastic. The crew were professional, helpful and attentive. Highly recommend. Flamenco beach is one of the most beautiful we’ve seen.
We thoroughly enjoyed the trip. We had a sunset cruise and the views were amazing. The staff was extremely attentive and friendly. Very very helpful. Snorkeling was great! BBQ on the boat was amazing and there was an open bar! Icacos was beautiful and we had a great time on the beach and could quickly go to the boat for drinks and refreshments. If you get motion sick please take something!! Overall was an amazing experience and would definitely do it again!! Maria was constantly checking to make sure we didn’t need anything, she was very sweet. They also made it fun for the kids on board. Highly recommend!!
My husband, our 23 and 18 year old daughters,and I greatly enjoyed our snorkeling and Flamenco beach trip. Chris was Awesome! He kept us all entertained. Flamenco beach was so beautiful! We all agreed that this was a highlight of our trip to Puerto Rico
This catamaran trip was AWESOME! One of the best things I’ve experienced vacationing in Puerto Rico. First of all I want to thank Jorge one of the crew members for making this trip a great experience, he made sure my family and I had food, drinks and was very informative on the sights. Thank you for helping make great memories!
Highly recommend this excursion. Crew was exceptional!!!! Full of knowledge and extremely attentive. One of the best things we did on the trip!!
This was my second excursion with East Island Excursions and they did it again! We were a family of four (with a 5 yr old). Fun was had by all…I could not keep my 5 year old off the water-slide 🙂 Food was great and a great atmosphere.
Took the Icacos Island tour with East Island Excursions. Loved every bit of the tour. Truly professional, friendly and helpful crew. The places we were taken to were exotic and I just loved it . My phone which had most of the pics and memories got drenched in the sea water and died and Levi one of the member of the crew member truly felt our anxiety took pictures for us and sent it later . Wonderful guy. I am not a swimmer but took the plunge with the help of Moises from the crew team . I would recommend East Island Excursions and Levi to anyone visiting Puerto Rico and taking the Island tours
This excursion is well worth it. We had a great time on the Zatara, with an exceptional crew who delivered the best service, and took time to get to know us. This was aboard a 19 passenger catamaran that provided a more intimate experience than some of the larger boats. We had a great time snorkeling, then enjoyed time at the beach and a delicious BBQ lunch. Would definitely do it again! Thank you, East Island Excursions, for a great day on the sea!
